目录第一章部门简介...........................................................................................................3第二章组织架构...........................................................................................................5第三章部门管理制度...................................................................................................6第一节部门工作纪律制度...................................................................................6第二节安全操作制度...........................................................................................7第三节电话使用要求..........................................................................................8第四节奖惩制度...................................................................................................9第五节个人物品保管制度.................................................................................14第六节维修保养制度.........................................................................................14第七节例会制度.................................................................................................15第八节档案管理制度.........................................................................................15第九节培训制度.................................................................................................16第十节部门公章管理规定.................................................................................17第十一节设备使用保养制度.............................................................................17第十二节仓库物资管理制度.............................................................................17第十三节物品领用制度.....................................................................................17第十四节服装及仪容仪表规定.........................................................................18第十五节礼貌及态度求....................................................................................19第四章前厅部岗位职责.............................................................................................22第一节部门经理.................................................................................................224.1.1前厅部经理.........................................................................................22第二节大堂副理...............................................................................................2664.2.1大堂副理（AM）..............................................................................26第三节前台接待.................................................................................................314.3.1前台接待主任.....................................................................................314.3.2前台接待领班.....................................................................................364.3.3前台接待员.........................................................................................38第四节商务中心.................................................................................................404.3.1商务中心文员.....................................................................................40第五节礼宾部.....................................................................................................434.5.1礼宾部领班...................................
