XX项目技术支持与售后服务方案含培训计划2————————————————————————————————作者：————————————————————————————————日期：3技术支持与售后服务方案模版目录第1章技术支持与售后服务方案.........................................................................................................51.1产品保修期、保修内容说明.....................................................................................................51.2XX技术支持与服务体系说明....................................................................................................51.2.1技术服务体系架构.............................................................................................................51.2.2技术服务质量保证.............................................................................................................61.2.3技术支持与服务原则.........................................................................................................71.2.4技术支持与服务目标.........................................................................................................71.2.5技术服务体系要素说明.....................................................................................................71.2.5.1服务人员.........................................................................................................................71.2.5.2服务方式及内容.............................................................................................................81.2.5.3服务时段.......................................................................................................................101.2.5.4响应时间.......................................................................................................................101.2.5.5到达现场时间...............................................................................................................101.3针对本项目技术支持与服务内容...........................................................................................101.3.1电话支持服务...................................................................................................................101.3.2定期巡检服务...................................................................................................................111.3.3现场支持服务...................................................................................................................121.3.4后期技术培训...................................................................................................................121.3.5针对本项目的其它服务承诺...........................................................................................121.3.5.1产品质量保证及安装调测承诺...................................................................................121.3.5.2人员派出承诺...............................................................................................................131.3.5.3快速实时现场服务承诺...............................................................................................131.3.5.4其它承诺.......................................................................................................................131.4XX服务力量综合实力说明.................................................................................................
