Lesson2ConflictResolutionVIP免费

LetterofComplaint投诉信投诉信（letterofcomplaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。写投诉信应本着真实的原则，如实的反映情况，投诉信具有一般书信的格式，内容应包括以下几部分：1.投诉的事实与理由；2.提出希望问题得到解决以及具体赔偿要求；Sample1Dec.23DearSirorMadam,IamwritingthislettertocomplainaboutacamerawhichIboughtinyourshoplastmonthwhenIwasinGuangzhouonbusiness.Itooksomephotostherewithit.ButwhenIgothomeandhadthefilmdeveloped,Ifoundnopicturesatall.Iamveryupsetaboutit.Ihavealreadysentthecamerabacktoyoubypostandstronglyinsistthatyourefundmeassoonaspossible.Yourssincerely,WangLanSample2DearSir/Madam,Iamwritingtoyoutocomplainaboutyourhotel.Ihadaterriblestayinroom5012ofyourhotelfromthe24thtothe26thofAugust2002,whenIcametoGuangzhouonbusiness.Firstly,theair-conditionerinmyroomcouldnotbeturneddownorswitchedoff.WhenIaskedthereceptionstafftodosomethingaboutit,theylaughedandtoldmeitwasbetterthanbeinghot.Iaskedtheappearanceofyourmanagerandshetoldmeshewouldsendsomeonetomyroomimmediately.Noonecame.Asaresult,IwasverycoldeverytimeIwasintheroom.Secondly,Ifoundthebathroomdirtyandthehotwaterwasalwayswarm.Thirdly,thenoiseatnightwasextremelyloudandIfounditdifficulttosleep.Iaskedtochangerooms,butwastolditwasimpossiblebecausethehotelwasfull.Ipaidalotformystayinyourhotelandexpectedmuchbetterservicefromsuchawell-knownhotel.NowI’mwritingtoyoutostronglydemandthatyoushouldimproveyourservice.Otherwise,infuture,Iwillnotbestayingatyourhotelagainandwillinformmybusinessassociatesoftheterribleservice.Yoursfaithfully,J.T.Hakala.UsefulExpressions1.Iamwritingthislettertocomplainabout/that...2.Iamwritingtoexpressmyconcern/dissatisfaction/disappointmentabout...3.IamwritingtoinformyouthatIamdissatisfiedwith...UsefulExpressions4.Ihopeyouwillgiveimmediateattentiontothismatter.5.Iwouldliketohavethismattersettledbytheendof...6.Itrustyouwilltakemycomplaintsseriouslyand...7.Iwillappreciateitverymuchifyoucould...AppliedWriting1假定你是东方红女士。你与“春秋旅行社”签订了一份赴以色列旅游的合同，但你碰到了许多不尽人意、令人烦恼的问题。如：1.航班延误2.酒店太少3.饮食不佳4.导游讲解内容不详细5.减少某些旅游点6.增加购物次数你写信给“春秋旅行社”设诉，他们未按合同办事，要求赔偿。ReferenceVersionJuly,22nd，2008DearSirorMadam,Iamwritingthislettertocomplainabouttheserviceofyourtravelagency.ImadeacontracttotraveltoIsraelwithyou—SpringandAutumnTravelAgency.Ilookedforwardtoahappytravel.However,Icameacrossalotoftheproblemswhichwerefarfromsatisfaction,suchasdelayedflight,toofewhotels,badfood,touristguide’sexplanationwithfewdetails,reductioninsometouristspots,increaseinshoppingfrequency.Ipaidalotformytravelandexpectedexcellentservicefromsuchawell-knowntravelagency.Ihopeyouwilltakeyourcommercialreputationintoaccountandfulfilourcontract.Iwouldappreciateitifyoucouldgivecompensationformyloss.Yourssincerely,DongfangHongAppliedWriting2你以工商管理系学生周明名义给院长写一封意见书，反映教学楼晚自习的情况，如阶梯教室拥挤、吵闹；学生听音乐，玩电脑，打手机；小教室也不安静，熄灯太早。建议学院制订一些规章制度，保证教学楼成为一个良好的学习场所。ReferenceVersionJuly,22nd，2008DearSir,IamastudentfromBusinessAdministrationDepartment.IfeelsorrytotroubleyoubutIamafraidIhavetomakeacomplaintabouttheeveningself-studyoftheclassroombuilding.Therearetheproblemsasfollows.First,thelecturetheatrewasbothcrowdedandnoisybecausesomestudentslistenedtomusic,playedcomputergamesandusedmobilephones.Second,thesmallclassroomswereequallynoisyandlightsoutwasalittletooearly.Itrustyouwilltakemycomplaintsseriouslyandworkoutsomerulesandregulationstoguaranteethattheclassroombuildingwillbecomeaverygoodstudyarea.Iwouldbegratefulifyoucouldhavethismattersettled.Yourssincerely,ZhouMingItrustyouwilltakemycomplaintsseriouslyandworkoutsomerulesandregulationstoguaranteethattheclassroombuildingwillbecomeaverygoodstudyarea.Iwouldbegratefulifyoucouldhavethismattersettled.Yourssincerely,ZhouMing