Casestudy1•WriteareportonemployeebenefitssatisfactiontoMr.AihuaChen,DirectorofPersonnel.•Youwillfirstgathersomeinformationfromemployeesatdifferentlevelsinthecompany.Obtainingsuchinformationmayinvolvelookingthroughthepastfilesregardingthisproblem.Itmayinvolveinterviewingemployeesfromdifferentlevels.Nextyouwillanalyzethesituationinlightofallyouhavelearnedaboutit.Thenyouwilldevelopsomerecommendationstothesituation.Youmaywanttoinvestigatethefollowingaspects:•Overallsatisfaction•Problemswhendealingwiththepersonneldepartment•Suggestionsforimprovement•ProblemswhendealingwithHMO(HealthMaintenanceOrganization)SamplewritingSatisfactionwithEmployeeBenefitsTermsofReferenceMr.AihuaChen,DirectorofPersonnel,hasrequestedthisreportonsatisfactionwithemployeebenefits.ThereportwastobesubmittedtohimbyJune28.ProcedureArepresentativeselectionof15%ofallemployeeswereinterviewedintheperiodbetweenApril1standApril15thconcerningthefollowingaspects:1.Overallsatisfactionwithourcurrentbenefitspackage;2.Problemsencounteredwithdealingwiththepersonneldepartment;3.Suggestionsfortheimprovementofcommunicationpolicies;4.ProblemsencounteredwhendealingwithourHMO.Findings1.Employeesweregenerallysatisfiedwiththecurrentbenefitspackage.Butthereareproblemswhentheyrequestvacationduetolongapprovalperiods.2.OlderemployeesrepeatedlyhadproblemswithHMOprescriptiondrugprocedures.3.Employeesbetweentheagesof22and30reportfewproblemswithHMO.4.Mostemployeescomplainaboutthelackofdentalinsuranceinourbenefitspackage.5.Themostcommonsuggestionforimprovementwasprocessingbenefitsrequestonline.Conclusions1.Employeesover50yearsoldarehavingseriousproblemswithourHMO'sabilitytoprovideprescriptiondrugs.2.Ourbenefitsrequestsystemneedstoberevisedasmostcomplaintsconcernin-houseprocessing.3.Improvementsshouldbemadeintheresponsetimeofpersonneldepartment.4.Informationtechnologyimprovementsshouldbeconsideredasemployeesbecomemoretechnologicallysavvy.Recommendations1.MeetwithHMOrepresentativestodiscusstheseriousnatureofcomplaintsconcerningprescriptiondrugbenefitsforolderemployees.2.Giveprioritytotheresponsetimeofvacationrequestasemployeesneedfasterapprovalinordertobeabletoplantheirvacations.3.Takenospecialactionsforthebenefitspackageofyoungeremployees.4.Discussthepossibilityofaddinganonlinebenefitsrequestsystemtoourcompany'sIntranet.Samplereport2CustomerCommentsonOurProductsTermsofreferenceMrs.Pearcehasrequestedareportonwhatourclientsthinkofourproductsandservices.Sheparticularlywishestoknowaboutanynegativecomments.ThereportshouldbereadyforthenextBoardofDirectosr'meeting.ProceduresIanalyzedtheresultsofourtelephoneandletterenquiriesmadetoallclientswithinthefirsthalfyearof2006.FindingsCustomermentionedveryfewproblems.Ourburglaralarmswereourmainsales.Itwasveryunexpectedforourburglaralarms,CCTV(closedcircuitTV)andsecuritylightingtobethoughtofasnothingbutexcellent.Smokealarmswereratedconsistentlybelowourotherproducts.Oneinevery20ofoursmokealarmcustomerswasdissatisfied.Themainflawsmentionedaboutoursmokealarmswere:-unattractive-poorquality-cheaplooking-toosensitive(manycomplaints)ConclusionsMostofourgoodsarewellthoughtof.Oursmokealarmsarecausingconcern.Recommendations1.Lookforabetterqualitysmokealarmwithlesssensitivityandmorepleasantappearance.2.Considerreplacingunsatisfactorymodelspreviouslysold.GeorgeChapmanSalesManagerCasestudy2:Thecompanyyouworkf...
