金狮蓝蒂海鲜自助餐厅质量管理问题及对策研究摘要现阶段,随着经济全球化的不断发展,自助餐饮已逐步覆盖全球范围的方方面面,自助餐饮的产品日益出现供不应求的现象,这就需要自助餐饮企业必须在产品质量方面进行把关,获得消费者的一致认可才可以让企业获得稳健的发展和壮大,产品质量不高的自助餐饮企业必然无法获得有效的可持续发展。本文以金狮蓝蒂海鲜自助餐厅为研究对象,基于质量管理、自助餐饮质量管理等文献资料的梳理,初步形成本文的研究理论框架,并对该餐厅的质量管理现状进行了深度剖析。分别从质量管理组织结构现状、采购管理现状、餐品检验质量管理、餐品服务质量管理等角度对于金狮蓝蒂海鲜自助餐厅的质量管理现状、存在问题等进行研究,而后针对性提出改进建议,例如规范采购操作管理流程、建立餐品检验流程管理制度、提升餐饮服务各项指标等,旨在一方面为金狮蓝蒂海鲜自助餐厅的相关管理者及基层工作者提供参考,另一方面为同行业其他同类型餐饮企业提供借鉴,以整体提升我国自助餐饮行业的发展水平,推动社会经济发展,促使我国自助餐饮行业与国际接轨。关键词:质量管理体系;全面质量管理;餐品服务;餐品检验AbstractAtpresent,thedevelopmentofself-servicecateringhasbeenintheeraofglobalization,andthesupplycapacityofbuffetfoodhasfarexceededthedemand.Thishasledtotheneedforself-servicecateringenterprisestofirstobtaintherecognitionofconsumersintermsofquality,sothatthebusinesscanformagoodvirtuouscircle.Theenterprisestrategyoflowpriceandqualityisdestinedtobedifficulttomaintaininthelongrun.ThispapertakesJinshiLantiseafoodbuffetrestaurantastheresearchobject,basedonthequalitymanagement,self-servicecateringqualitymanagementandotherliteraturematerials,initiallyformstheresearchtheoreticalframeworkofthispaper,anddeeplyanalyzesthecurrentstatusoftherestaurant'squalitymanagement.Fromtheperspectiveofqualitymanagementorganizationstructure,procurementmanagementstatus,foodinspectionqualitymanagement,foodservicequalitymanagement,etc.,thequalitymanagementstatusandexistingproblemsofJinshiLandiSeafoodBuffetRestaurantwerestudied,andthensuggestionsforimprovementwereproposed.Forexample,standardizingtheprocurementoperationmanagementprocess,establishingthefoodinspectionprocessmanagementsystem,andimprovingvariousindicatorsofcateringservices,etc.,aimingtoprovidereferencefortherelevantmanagersandgrassrootsworkersoftheGoldenLionSeafoodRestaurantontheonehand,Toprovidereferenceforothercateringenterprisesofthesameindustryinthesameindustry,toimprovethedevelopmentlevelofChina'sself-servicecateringindustryasawhole,promotesocialandeconomicdevelopment,andpromotetheintegrationofChina'sself-servicecateringindustrywiththeinternationalcommunity.Keywords:QualityManagementSystem;TotalQualityManagement;FoodService;FoodInspection目录1引言.............................................11.1研究背景...........................................11.2研究目的...........................................11.3研究意义...........................................22文献综述.......................................32.1质量管理的含义...................................32.2质量管理的内容...................................32.3质量管理的研究现状............................62.3.1自助餐饮质量管理研究......................62.3.2自助餐厅质量评价的研究...................72.3.3自助餐厅质量影响因素的研究............72.4评述....................................................73金狮蓝蒂海鲜自助餐厅质量管理现状与存在的问题...........................................93.1国内海鲜自助餐厅的质量管理概况.......93.1.1国内海...