广东省快递行业青年员工的职业倦怠研究内容摘要在当今社会的快速发展下，快递业的兴起对经济发展起到重要作用，同时，该行业员工的职业倦怠现象也越发明显。本文以广东省快递行业青年员工为研究对象，在文献资料的基础上，通过问卷调查方式，对数据信息进行描述统计分析。经调查得出，该省快递行业青年员工存在中度职业倦怠水平，职业倦怠的三个维度在年龄、教育程度等基本属性具有显著差异，且各基本属性在不同阶段呈现出不同的职业倦怠水平。在研究影响职业倦怠的因素方面，主要从工作负荷、薪酬福利等因素进行分析，发现高负荷任务、低薪资待遇等现象是导致员工职业倦怠的主要原因，对此，本文从个人、工作和组织方面分别提出相应的建议，例如减轻员工工作压力、优化薪酬福利等对策，以此改善青年员工职业倦怠现状。关键词：快递行业；青年员工；职业倦怠；情绪衰竭；低成就感1StudyontheJobBurnoutofYoungEmployeesinExpressDeliveryIndustryinGuangdongProvinceAbstractWiththerapiddevelopmentoftoday'ssociety,theriseofexpressdeliveryindustryplaysanimportantroleineconomicdevelopment.Atthesametime,thephenomenonofjobburnoutofemployeesinthisindustryismoreandmoreobvious.ThispapertakesyoungemployeesofexpressindustryinGuangdongProvinceastheresearchobject,onthebasisofliterature,throughquestionnairesurvey,describesandanalyzesthedataandinformation.Accordingtothesurvey,theyoungemployeesinexpressdeliveryindustryinthisprovincehavemoderatelevelofjobburnout.Thethreedimensionsofjobburnouthavesignificantdifferencesinage,educationlevelandotherbasicattributes,andeachbasicattributepresentsdifferentlevelofjobburnoutindifferentstages.Intheaspectofresearchonthefactorsaffectingjobburnout,itmainlyanalyzesthefactorssuchasworkload,salaryandwelfare,andfindsthathighloadtasks,lowsalaryandotherphenomenaarethemaincausesofjobburnout.Forthisreason,thispaperputsforwardcorrespondingsuggestionsfromtheaspectsofindividual,workandorganization,suchasreducingtheworkpressureofemployees,optimizingsalaryandwelfareandothercountermeasures,inordertoimprovethejobburnoutofyoungemployees.Keywords:Expressindustry;youngemployees;jobburnout;emotionalexhaustion;lowsenseofachievement2目录内容摘要..................................................IAbstract.................................................II一、绪论..................................................1（一）研究背景.........................................1（二）研究目的.........................................1（三）研究意义.........................................2（四）国内外研究综述...................................2（五）研究内容.........................................3（六）研究方法.........................................3（七）创新点...........................................4二、基本概念和理论基础....................................4（一）青年员工.........................................4（二）职业倦怠的内涵...................................41.职业倦怠的概念...................................42.职业倦怠的测量...................................5（三）职业倦怠的相关理论...............................51.三维度理论.......................................52.匹配-不匹配理论..................................53.生态学模式理论...................................6（四）职业倦怠的影响因素...............................61.个体因素.........................................62.工作因素.........................................63.组织因素.........................................7三、广东省快递行业青年员工职业倦怠的调查和现状分析........7（一...
