IT故障处理流程规定Page1ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnlyTemplatenumber:950-0001-001Rev05IT故障处理流程规定Page2ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnlyTemplatenumber:950-0001-001Rev05IT故障处理流程规定Page3ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnlyRevisionChangeHistoryRevCreationDate(YYYY/MM/DD)OriginatorOriginator’sfunctionDescriptionofChange(ECO#,Briefdescription)Templatenumber:950-0001-001Rev05IT故障处理流程规定Page4ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnlyNote1:Cankeepthelatestthreerevisionchangerecords;Note2:Useredtrianglemarkedinthechangingarea.Templatenumber:950-0001-001Rev05IT故障处理流程规定Page5ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnlyPrintedcopiesareNOTcontrolledunlessmarked"CONTROLLED"TheinformationinthisdocumentisthepropertyofBostonPower.Nopartofthisdocumentmaybedisclosed,reproduced,ordistributedwithouttheexpresswrittenpermissionofBostonPower.BostonPowerreservestherighttoalterthedesignandspecificationsofitsproductsatanytimewithoutnotice,aspartofitscontinuingprogramofproductdevelopment.“Boston-Power®”,“Sonata®”and“Swing™”areregisteredtrademarksofBoston-Power,Inc.,whichretainssolerightstotheiruse.©Boston-Power,Inc.,2009.Allrightsreserved.Templatenumber:950-0001-001Rev05IT故障处理流程规定Page6ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnly目录1.目的：...............................................................................................................................................................32.范围：...............................................................................................................................................................33.定义：...............................................................................................................................................................3Templatenumber:950-0001-001Rev05IT故障处理流程规定Page7ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnly4.职责与权限：...................................................................................................................................................35.系统管理员的职责和权限...............................................................................................................................46.内容....................................................................................................................................................................57.故障上报方式和故障升级...............................................................................................................................68.应急措施与行动计划.......................................................................................................................................79.需要启动的其它紧急管理计划......................................................................................................................810.紧急计划的终止...............................................................................................................................................8Templatenumber:950-0001-001Rev05IT故障处理流程规定Page8ofXDocumentNumber:xxx-xxxx-xxxDocRev:BPIInternalUseOnly11.中等故障以上事件处理完成通报和事后总结.................................................................................................
