Readthequestionnaire,thenmatchtheverbsbelowwiththoseunderlinedinthetext.Criticise,discuss,getrevenge,irritate,make,return,sayOk,,stopliking,suggest,take,tolerate,makealotofnoise1.You’reangrywithyourneightboursbecausetheywakeyouupearlyonSundaymornings.Doyou:a)Talkitoverwiththemandputforwardasolution?b)Getypurownbackbymakingalotofnoiselateatnight?c)Putcottonwoolinyourearswhenyougotobed?2.Yoursistereisalwaysgoingoffwithyourthingsandnevergivingthemback.ShecomestoyourroomandaskstoborrowyourbestT-shirtforaparty.Doyou:a)Refusetogiveittoherandexplainwhy?b)Saynoandtellhertogetoutandneveraskforanythingagain?c)Giveinandlendit,buttellhertogiveitback?3.Ashopassistantisrudetoyou.Doyou:a)Calmlyexplainthatyouareacustomerandsoyouexpectgoodmanners?b)Kickupafussandasktoseethemanager?c)putupwithitbutnevergobackthereagain?4.Afriendisalwaysgettingatyouabouttheclothesyouwear.Doyou:a)Tellhim/herinprivatethatitisreallygettingtoyou?b)Makefunofhis/hercolthesinfrontofeveryone?c)Saynothingbutgooffhim/her?1.talk…over(discuss),putforward(suggest),getyourownback(getrevenge)2.goingoffwith(take),givein(sayOK),give…back(return)3.kickupafuss(makealotofnoise),putupwith(tolerated)4.gettingat(criticise),gettingto(irritate),goingoff(stopliking)Nowanswerthequestionnairesayingyouwouldreactinthesituations.Thencheckyouranswersonpage102toseehowassertiveyourare.Answers“a”showyouareassertive.Youareself-confidentandtrytoresolveconflictsituationsinasensibleandconstructiveway.Answers“b”showthatyouareveryassertivebutyouprobablyreacttooaggressvielytoconflictsituations.Answers“c”showyouarenotassertive.Youperhapslackself-confidence;lookatthe“a”answersforsomeideasonhowreactotconflictsituations.Identifyingmoods1.Listenforexpressionsthatarepositiveornegative.2.Payattentiontointoationtohelpypuidentifypeople’smoods.3.Becarefulwithsarcasm.Sometimespeoplesaysomethingpositivebutwithafallingintonationsothatitmeanstheopposite.Listentotheargumentbetweenabrotherandsister.UsetheStrategiestodecideifthesestatementsaretrue(T)orfalse(F).1.Lucyisnothappyaboutherhistoryessay.2.Peteisinterestedinhearingaboutherresult.3.Lucyisupsetbyhisreaction.4.Thefirsttimesheasksherbrothertochangechannelssheispatient.5.PetegetsangrybecauseLucyhasborrowedhiscalculator.6.LucyisangrybecausePeterefusedtochangechannels.7.PeteisnotworriedaboutLucynotlettinghimusehercomputer.8.Hegetnervouswhenshemakesherlastthreat.1.Lucyisnothappyaboutherhistoryessay.2.Peteisinterestedinhearingaboutherresult.3.Lucyisupsetbyhisreaction.4.Thefirsttimesheasksherbrothertochangechannelssheispatient.5.PetegetsangrybecauseLucyhasborrowedhiscalculator.6.LucyisangrybecausePeterefusedtochangechannels.7.PeteisnotworriedaboutLucynotlettinghimusehercomputer.8.Hegetnervouswhenshemakesherlastthreat.FFTTFTTTListenagain.ClassifytheexpressionsintheFunctionFile.a)Criticisingb)contradictingc)refusingd)suggestinge)threatening1.Juststopgettingatme,willyou?2.your’realwaystellingpeopleaboutyourexcitingmathsproblems.3.no,I’mnot.4.Iwishyouwouldn’tinterruptmeallthetime.5.Whydon’tyouturnoverandseeifit’sstarted?6.no,whyshouldIturnover?7.Yourneverletotherpeoplewatchanything.8.Whydoyoualwayshavetotwistthetruth?9.Ididgiveitbacktoyou.10.Idotidyit.11.Idon’tseewhyIshould.12.Ifyoudon’t,I’llneverletyouusemycomputeragain.13.Andifyoudothat,I’llstopgivingyoualifttoschoolinthemornings.ANSWERS:1.a)2.a...