十个常见的英文客服面试问题及答案示例VIP免费

十个常见的英文客服面试问题及答案示例1. What does good customer service mean to you? According to me, good customer service means ensuring that my customer leaves my office (or ends the conversation over the phone) satisfied with my service, without escalating the problem to my seniors. 2. How would you deal with an extremely irate customer? I understand that the customer is irate because we didn't live up to our promise, so I would be very polite and ensure that he/she understands that I empathize with him/her, along with finding a quick solution to the problem. 3. Why do you think you are suitable for a customer service position? I am suitable for this post because I understand that at times we may go back on our word, either intentionally or unintentionally, leading to mass customer dissatisfaction. I have been a part of that crowd too, which is why I would like to deliver one hundred percent customer satisfaction to those who come with their woes. 4. What kind of customer would you like to approach? A satisfied customer, a doubtful customer, or an irate customer? I would like to approach the irate customer, because of the challenge the situation presents. Attending to a satisfied customer will not give me the chance to understand how good (or bad), I am at my job. 5. Under what circumstances would you escalate the customer's query or problem to your supervisor or boss? I don't think there would be a need to escalate a matter, but considering dire straits, then it would be only in the case where the customer out-rightly refuses to speak to me, due to a prior bad experience while he/she was lodging a complaint with us. 6. If a customer shows up with a complicated problem five...