物业管理方案（星河湾学校）目 录第一章 服务工作目标 ··················································6一、管理思路 ························································6二、整体管理方案策划 ·············································6三、物业管理具体措施 ·············································7四、各项物业服务标准 ·············································9第二章 管理人员配备及员工管理·····································12一、 物业管理人员配备 ···········································12二、员工培训方案 ··················································13三、主要员工岗位职责 ············································17四、员工仪容仪表、着装及标志··································20第三章 卫生保洁管理 ·················································25一、管理思路 ·······················································25二、作业规范 ·······················································25三、工作标准 ·······················································26四、服务工作程序 ··················································28五、检查与考核 ····················································32第四章 秩序维护管理 ································...
