Florida Power & Light On Demand Learning EnvironmentIBM Business Consulting ServicesDeveloped forFlorida Power & LightJune 22, 2004Ibm.com/bcsTable of ContentsExecutive Summary........................................................................................................................3Our Understanding.........................................................................................................................4Our Solution....................................................................................................................................5The Value of Our Capabilities.........................................................................................................7The Value of Our Tools...............................................................................................................8Witness System’s eQuality Now and eQuality Producer...............................................................11Our Ongoing Relationship with Florida Power & Light..................................................................13IBM’s Own Learning Transformation Story...................................................................................14Response to RFP Questions........................................................................................................16Pricing...........................................................................................................................................23Assumptions.................................................................................................................................25Client References and Citations...................................................................................................26IBM Business Terms and Conditions............................................................................................32© Copyright 2004 IBM (unpublished). All rig...