STANDARD OPERATING PROCEDURES标准工作程序HOUSEKEEPING DEPARTMENT客房部GENERAL 总述Task No: Description 1.Grooming and Appearance仪表仪容2.Check Uniform and How to Grooming Standards 制服检查及仪表仪容标准3.Body language and attitude 肢体语言及态度4.How to Conduct Briefing 怎样主持例会5.Communicate with Housekeeping Department与客房部沟通6.How to Greet the Guest怎样问候客人7.Dect phone Control 小灵通电话管理8.Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务9 Lost and Found Procedure 失物招领程序10. Monthly Linen Inventory 月度布草盘点11. Master Key Sign Out Procedure 万能钥匙签领程序12. Sign in Procedure 签到程序13. Sign out Procedure 签退程序14. Guest Room Amenities & Supplies Set-up 客用品配放15. “Do Not Distribute” Procedure for Rooms 房间“请勿打扰”程序 16. Clean Room Procedure清洁房间程序17. How to Clean Electric Kettle怎样清洁电水壶.18. How to Clean the Glasses怎样清洁玻璃杯19. How to Clean Ice Bucket 怎样清洁冰桶20. How to Change Pillow Case 怎样更换枕套21. How to remove laundry wooden boxes / hangers 撤出送衣篮及衣架22. Reporting to the Guest Floor 到楼层报到23. How to make up bed 怎样做床24. How to Clean the Bath Room Floor 怎样清洁浴室地板25. How to Clean the Mini Bar 怎样清洁小酒吧26. How to Dust the Furniture 怎样给家具擦尘27. How to clean the mirror 怎样清洁镜子28. How to Clean the Bath Tub 怎样清洁浴缸29. How to Clean Shower Room 怎样清洁淋浴间30. How to Clean the Bath Room Wall 怎样清洁浴室墙面31. How to clean the vanity top and hand basin 怎样清洁面台和面盆32. How to Clean / Polish the Bathroom Fittings 怎样清洁和抛光浴室电镀配件33. How to Clean the Toilet Bowl 怎样清洁马桶34. How to Vacuum the Carpet 怎样给地毯吸尘35. How to Clean the Telephone Set 怎样清洁电话机36. How to Handle Wa...
