1 / 21 Unit 6 Lead in > Task 1 Basic listening practice CDACB Listening in > Task 1 ABAABAA Listening in > Task 2 BCCAD Listening in > Task 3 CAACB Let's talk > Task 1 (1) 900 (2) customer calls (3) 70 (4) human resources (5) supported (6) customer-facing 2 / 21 (7) place (8) two (9) right people (10) realistic Let's talk > Task 2 (3) Candidates have a telephone interview that would last somewhere in the region of 15 minutes. (2) Candidates come to have a tour of the centre. They get to see the role, see how it feels, and feel the culture of the company. (1) Candidates complete an application form. (4) Candidates have a two-hour assessment consisting of a role-play which looks at their customer service ability and a competency interview. Let's talk > Task 3 Further listening and speaking > Further listening > Task 1 (1) coast (2) impressed 3 / 21 (3) shipping company (4) cargo (5) communication skills (6) essential (7) asset (8) team spirit (9) her age (10) her parents Further listening and speaking > Further listening > Task 2 BAABA Task 3 CCBAD Further listening and speaking > Viewing and speaking > Task 1 (1) selection (2) pressure 4 / 21 (3) marketing (4) interview (5) business (6) nervous (7) laugh (8) redundant (9) difficult (10) sacking Further listening and speaking > Viewing and speaking > Task 2 略 Test CBCDC (1) ice (2) Examples (3) parking (4) response (5) provide (6) impression (7) ages 5 / 21 (8) If this is the place where you would be working, they would automatically be worried that you will be late for work everyday (9) They might be historical questions regarding your previous employment or education (10) Make a statement, then support it by givin...
