1 / 21 Unit 6 Lead in > Task 1 Basic listening practice CDACB Listening in > Task 1 ABAABAA Listening in > Task 2 BCCAD Listening in > Task 3 CAACB Let's talk > Task 1 (1) 900 (2) customer calls (3) 70 (4) human resources (5) supported (6) customer-facing 2 / 21 (7) place (8) two (9) right people (10) realistic Let's talk > Task 2 (3) Candidates have a telephone interview that would last somewhere in the region of 15 minutes
(2) Candidates come to have a tour of the centre
They get to see the role, see how it feels, and feel the culture of the company
(1) Candidates complete an application form
(4) Candidates have a two-hour assessment consisting of a role-play which looks at their customer service ability and a competency interview
Let's talk > Task 3 Further listening