1人力资源经理:( human resource manager)2高级管理人员:(executive) / i`gzekjutiv3职业:(profession) 4道德标准:(ethics) 5操作工:(operative employees)6专家:(specialist)7人力资源认证协会:(the Human Resource Certification Institute,HRCI)1内部环境:(internal environment)2政策:(policy)3企业文化:(corporate culture)4目标:(mission)5股东:(shareholders)6非正式组织:(informal organization)7跨国公司:(multinational corporation,MNC)8管理多样性:(managing diversity)1职位:(posting)2工作分析:(job analysis)3工作说明:(job description)4工作规范:(job specification)5工作分析计划表:(job analysis schedule,JAS)6职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ)7行政秘书:(executive secretary)8地区服务经理助理:(assistant district service manager)一、人力资源管理:(Human Resource Management ,HRM)二、外部环境:(external environment)三、工作:(job)四、人力资源计划:(Human Resource Planning,HRP)11战略规划:(strategic planning)2长期趋势:(long t