推销最高价格的房间;如向两位商务客人推销一间大床位的豪华间。那些花销较大的客人会遵从并接受你的推销。如果客人不接受你的推荐,你应该接着向他热情推荐价格稍低的房间及其设备。若客人仍不接受,继续运用此方法直至客人接受为止。 3. BOTTOM-UP 价位递增销售 This technique is used when the guest is already holding a reservation in the hotel, even a minimum or low-rate category has been comfimed. 当客人已有预订,并且得到确认的房间价格很低甚至是最低价格房间时,可运用到这一技巧。 Remember only to mention the difference of room rate for a better room. You can say, “ For $ 100 more, you can have a king-size bed” or “For $ 300 more, you could have two-bedroom suite for your family.” or “ For only $ 200 more, we can put you in an Executive Club room. You can make use of our fully equipped Business Center……” 记住在推荐较好的房间时,只需说明两者间的差别。你可以说明:“再加 100 元,您就能拥有一张大床。”或“再加 300 元,您就能拥有双人床的套间。”或“再加 200 元,您就能入住行政楼层。” (Since the guest has already demonstrated a level of compliance, the later request, during check-in, represents not a total outlay but a small increase over the anticipated charge. Often, the guest will comply.) 既然客人通过客房预订就表示了某种程度上的接受,在办理入住时,客人只需在预期的房价上加一少部分资金,而不是要支付很多钱,对于这样的建议,客人通常会接受。 Give handouts – Methods of Upsellling 分发资料 – 销售技巧 and 和 Standard phrases 标准句型 Q: WE HAVE TALED ABOUT SO MANY ADVANTAGES OF UPSELLING, CAN YOU SEE ANY DISAKVANTAGE IF IT IS NOT DONE ROPERLY? 到此,我们讨论了很多岗位销售的好处,但若这些技巧使用不当,你能看出会有什么影响吗? Over-sell or Hard-sell 过激推销或勉强推销 We don’t there for want to pressurize guests to make them feel that the place is full of...