运营管理课后习题标准答案

《运营管理》课后习题答案2 ————————————————————————————————作者：————————————————————————————————日期：Solutions_Problems_OM_11e_Stevenson 3 / 24Chapter 02 - Competitiveness, Strategy, and Productivity 3. (1) (2) (3) (4) (5) (6) (7) Week Output Worker Cost@ $12x40 Overhead Cost @1.5 Material Cost@$6 Total Cost MFP (2) (6) 1 30,000 2,880 4,320 2,700 9,900 3.03 2 33,600 3,360 5,040 2,820 11,220 2.99 3 32,200 3,360 5,040 2,760 11,160 2.89 4 35,400 3,840 5,760 2,880 12,480 2.84 *refer to solved problem #2 Multifactor productivity dropped steadily from a high of 3.03 to about 2.84. 4. a. Before: 80 5 = 16 carts per worker per hour. After: 84 4 = 21 carts per worker per hour. b. Before: ($10 x 5 = $50) + $40 = $90; hence 80 ÷ $90 = .89 carts/$1. After: ($10 x 4 = $40) + $50 = $90; hence 84 ÷ $90 = .93 carts/$1. c. Labor productivity increased by 31.25% ((21-16)/16). Multifactor productivity increased by 4.5% ((.93-.89)/.89). *Machine Productivity Before: 80 ÷ 40 = 2 carts/$1. After: 84 ÷ 50 = 1.68 carts/$1. Productivity increased by -16% ((1.68-2)/ 2) Chapter 03 - Product and Service Design 6. Steps for Making Cash Withdrawal from an ATM 1. Insert Card: Magnetic Strip Should be Facing Down 2. Watch Screen for Instructions 3. Select Transaction Options: 1) Deposit 2) Withdrawal 3) Transfer 4) Other 4. Enter Information: 1) PIN Number Solutions_Problems_OM_11e_Stevenson 4 / 242) Select a Transaction and Account 3) Enter Amount of Transaction 5. Deposit/Withdrawal: 1) Deposit— place in an envelope (which you’ll find near or in the ATM) and insert it into the deposit slot 2) Withdrawal — lift the “Withdrawal Door,” being careful to remove a...