酒店失物招领流程

Objective 目标 : The objective of this policy & procedure is to ensure that any guest’s item found is immediately attended to.此政策程序的目的是为了保证客人丢失的物品能尽快得到恰当的处理。Procedure 程序 1.Any staff who finds any articles left behind by a hotel guest/F&B patron should immediately inform their Supervisor or Department Head and check with the Concierge counter to determine whether the guest has left the hotel or not. In case the guest is still in-house, a message should be left at the Concierge counter to advise the guest to pick up his belongings at the Housekeeping Office.任何员工发现客人在客房或餐厅遗留的物品后，应即刻通知主管或部门经理，并与行李台确认客人是否已离开酒店。若客人没有退房，行李台应给客人留言，请其到客房部取回物品。2.If the guest has already left the hotel, the found article must then be sent without delay to the Housekeeping Office - Lost And Found section.假如客人已离开酒店，失物应马上送往客房部失物招领处，不得延误。3.The found article should be put in a left Property Envelope with the following information marked on the Envelope:失物应存放于专用的丢失财物封袋里，并在袋上写明以下内容： Date found 发现日期 Name of the guest 客人姓名 Description of the article 失物描述 Name of finder 拾物者 Location of article found 拾物地点4.The Housekeeper will then record the case into a Left Property Register Book. 管家应同时把情况登记于失物登记本上。5.If it is not feasible to have the article sent to the Housekeeping Office for whatever reason, it should be given to the custody of the Duty Assistant Manager/Night Manager who will accordingly make an entry record into the AM log book and make arrangements to have the article sent down to the Housekeeping Office as soon as possible. 假如因为某种原因，不能把失物送往...