《 Bec higher 》 copyright group:19996024abandon rate 挂断率(衡量客户服务质量的指标之一,计算方式为:拨入客户服务中心的总数中客户因等候时间过长而挂断的数目占总数的百分比)例: By choosing the right on-hold music, the company has reduced abandon rate by 50%
absenteeism 旷 工 , 缺 勤 例 : Improvements in working conditions helped to reduce levels of absenteeism
absolute interest 绝 对 产 权 , 绝 对 权 益 例 : The company has an absolute interest in the building
academic intelligence 学 术 方 面 的 才 智 例 : Phrases such as "solves problems well,""displays interest in the world at large,""accepts others for what they are,""admits mistakes,""is goal oriented," and "converses well" suggest that people focus on the worldly side of intelligence, as opposed to just "academic intelligence
academic smarts 学术方面的才能例:It's not the usual way of thinking about it - academic smarts-