会议接待礼仪培训教材

会议接待礼仪PART 1 会议接待礼仪PART 2 迎送宾客PART 3 外事交际中需注意的禁忌另附：PART 4 部分中国菜的英文译名PART 5 介绍中国特色第一部分：会议接待礼仪Meeting Reception Etiquettes第一步：具体而完善的准备The first step: to prepare specifically and comprehensively1、必要的心理准备；the necessary mental preparation;2、确保贵宾从入口进来后，能清楚知道接待处的位置；to ensure that guests know the location of the reception as soon as they come to the entrance; 3、整齐清洁；be clean and tidy;4、借齐需要的小册子；related booklet of the meeting;5、时钟与日历表；clock and calendar;6、花瓶；vases;7、安排好当天的工作程度表；work arrangements of that day;8、你的服饰要整齐。your clothing should be neat.第二步：主动招呼来访者The second step: to greet visitors initiatively 1、以愉快的心情向来访者打招呼。1, to greet visitors warmly（1）必须站起来向到访者的人说声：“欢迎！” Stand up and say: "Welcome!" （2）中午十一点前可以说声：“早安！” You can say: "Good morning!" before 11 o'clock （3）午后可以说一声：“你好！” Say: "Hello!" in the afternoon.2、填写访客名册fill out the visitor’s roster（1）询问对方是否事前已预约。Ask the visitor whether appoint in advance. （2）礼貌地请他们签名，并请他们佩挂宾客名牌 。Politely ask them to sign and adorn the brand-name of guests.第三步：引领访客The third step: lead the visitor场所的不同，引领访客时的要点也不同： Different places different points:1、走廊上：走在访客侧前方两至三步。当访客走在走廊的正中央时，你要走在走廊上的一旁。间或向后望，确认访客跟上；当转弯拐角时，要招呼一声说：“往这边走。”the corridor: Walking two to three steps in the front side of the visitors. When visitors walk in the middle of the corridor, you should walk along the side. Look backward occasionally to make sure visitors keeping up with you. You should say: "This way, please" at the turn.2、楼梯上：先说...