博星卓越客户关系管理教学实验系统实验指导书(版本：v1.0)制作：北京博导前程信息技术有限公司目 录博星卓越 CRM 系统概述............................................................................5一、系统简介.....................................................................................5二、系统特点.....................................................................................6三、系统作用...................................................................................11实验一 熟悉系统原理............................................................................131.1 实验概述.....................................................................................131.2 实验目标.....................................................................................131.3 实验步骤.....................................................................................131.4 实验总结.....................................................................................14实验二 企业基础设置............................................................................142.1 实验概述.....................................................................................142.2 实验目标.....................................................................................142.3 实验步骤.....................................................................................152.4 实验总结.....................................................................................18实验三 客户管理....................................................................................193.1 实验概述.....................................................................................193.2 实验目标.....................................................................................193.3 实验任务.....................................................................................193.4 实验步骤.....................................................................................203.5 实验总...
