CHANGE MANAGEMENTMODULE 1SETTING THE CONTEXTModule 1Part 1The Change / Learning ProcessHow does learning / change begin?•Disconfirmation – information that things are not working, expectations are not being met creates…•Survival anxiety or guilt. The fear, shame or guilt associated with not learning something new. But the prospect of learning something new creates…•Learning anxiety. The feelings associated with an inability or unwillingness to learn something new because (1) it requires unlearning and temporary incompetence, (2) loss of power or status, (3) loss of group membership, (4) loss of identity.•Hence resistance to change.Basic proposition about learning • Survival anxiety must be > learning anxiety.• Learning method 1: Escalate survival anxiety until it is greater than learning anxiety.• Learning method 2: Reduce learning anxiety until it is less than survival anxiety – create “psychological safety”. How to reduce learning anxiety and create “psychological safety” •Involve the “change targets” in all the steps of the learning process.•Provide a vision of a path.•Provide a safe environment for learning (practice field).•Provide the time and resources necessary for learning.•Provide first steps and a direction.•Work in groups.•Provide coaching and help.•Reward small steps in the right direction.•Work in a supportive climate (norms that support error embracing).CHANGE MANAGEMENT INTERVENTIONS AIM TO CREATE PSYCHOLOGICAL SAFETY What is Change Management?• Gaining a mutual understanding of what we think Change Management is…Discussion of the key concepts• Conscious / unconscious• Primary / secondary process• Strategic Improvisation• DialogueModule 1Part 2The Change ConsultantWhat is a change ...
