弗布克管理工具库系列(一)酒店管理工具大全配套光盘李雯编著北京目录第 2 章总经办管理工具设计.......................................................................................................72．2日常事务管理工具.......................................................................................................72．2．1酒店会议管理细则.........................................................................................72．2．2酒店档案管理办法.........................................................................................92．2．3接待来访管理办法.......................................................................................112．2．5文件起草管理办法.......................................................................................13第 3 章前厅部管理工具设计.....................................................................................................153．1总机管理工具设计.....................................................................................................153．1．2总机问询应答法律规范...............................................................................153．1．4总机转接服务管理法律规范.......................................................................163．2前台管理工具设计.....................................................................................................173．2．2前台会员管理实施细则...............................................................................173．2．3前台会员办理奖励细则...............................................................................193．2．12前台散客预订受理办法.............................................................................213．2．13前台排房工作管理办法.............................................................................233．2．27前台工作必备表单大全.............................................................................253．3行政楼层管理工具设计..................................................................................
