查看可卖房培训纲要

【服务管理】查看可卖房培训纲要培训活动纲要Task:Checking Availability 任务:查看可卖房Code 序号:RM-RES-D020Objectives:At the end of this session, Reservations Sales Agent will be understanding how to accepting room reservations according to inventory availability.目的:在课程终止的时候，预订部销售文员应明白得如何根据酒店的可卖房情形来销售房间。 Standard ：Reservation Sales associates will accept room bookings subject to verification of room inventory and availability status.标准:预订部销售文员应在查看酒店可卖房之后与客人确认预订。预订部销售文员应根据客人所要求的房间类型及入住日期查看是否有此类型房间，当客人所要求的房型我们已没有时，基于我们的可卖房向客人举荐其他选择，并想方法促销房间。培训器材: 白板，白板纸，培训资料，有 Oprea 终端的电脑。Method 培训方式Training Steps培训步骤Time时刻Introduction介绍Lecture教学式Prepared on Flip ChartContents内容Buzz Group小组讨论Lecture & Explanation教学式与讲解Show “ W.I.F.M” (Objectives)显示课程目的Prologue: As a Reservations Sales Agent, we receive reservation everyday, why we should check availability before we confirm the rate to the guests?开场白： 作为一名预订部销售文员我们每天都要接预订，什么缘故观看可卖房如此重要呢？So the objectives of this session is: …(Refer to Objectives of this TAO)今日这堂课的目的是：（参考标准与程序〕The main content of this course should be:这节课的要紧内容是: The procedure of checking availability 观看可卖房的程序Divided trainees into two groups to discuss the procedure of checking availability.5 Minutes2 Minutes15 MinutesMethod 培训方式Training Steps培训步骤Time时刻Demonstration展现Practice 练习 Critique评估Summary总结将小组学员分成两组讨论：观看可卖房的程序Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step. 将所有程序的要紧内容事先写在预备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发...