现代酒店服务英语Chapter14其他服务pptVIP专享

现在酒店服务英语清华大学出版社Chapter Fourteen OtherServices其他服务Service Position 服务岗位The hotels offer miscellaneous services to cater to the guests’ need, including lost and found service, depositing service, tourists assisting service, and baby-sitting service.the lost and found log property claiming form lost property report property depositing depositing tagsafety box失物拾物日志 失物认领登记表报失登记表物品寄存寄存条保险箱tourism information （ n. ） introduction （ n. ） transportation （ n. ）旅游信息介绍交通expense （ n. ）花费Key Words and ExpressionsSkillsand Attainments 服务技能与素养guided toursbaby-sitting （ n. ） special requirement Professional （ adj.） career moralquality service recognition （ n. ） image （ n. ） sector （ n. ） language proficiency全程导游陪同照看婴儿特殊要求专业的职业道德优质服务认识，认知形象部门语言能力Key Words and ExpressionsUnit Thirty-three Lost and Found Service服务技能 33 失物招领服务Procedure of Service 服务流程√To guest who reports a loss√Greet the guest√Ask for the information of the lost items, including:√Description of the item√Time when the item is last seen√Assist the guest to fill in the lost report.√Ask for the name and contact number of the guest√Confirm the name and contact number of the guest√Arrange the searchProcedure of Service 服务流程√To guest who claims the item√Greet the guest√Assist the guest to fill in the request slip.√Ask the guest for his proof of identity.Service Conversation 63Don’t Worry ,SirAnswer the questions according to the service conversation.1.What does the guest lose ？2.Could you describe the item?3.Where had the guest been before he found out the item was lost?PracticeService Conversation 64Claiming My RingAnswer the questions according to the...