IDC运维管理手册随枫工作室随枫居士目录1信息系统运维服务内容.........................................................................................................................41.1服务目标.........................................................................................................................................41.2服务内容.........................................................................................................................................51.3信息资产统计服务.........................................................................................................................81.4网络、安全系统运维服务.............................................................................................................81.5主机、存储系统运维服务...........................................................................................................111.6数据库系统运维服务...................................................................................................................151.7终端运维服务...............................................................................................................................171.8综合布线系统服务.......................................................................................................................171.9大屏幕显示系统的维护...............................................................................................................191.10视频会议系统维护.....................................................................................................................201.11中心机房维护内容.....................................................................................................................201.12UPS系统.....................................................................................................................................232运维服务流程.......................................................................................................................................252.1设备每月定检计划.......................................................................................................................252.2设备维修及更换流程...................................................................................................................263服务管理制度规范...............................................................................................................................283.1服务时间.......................................................................................................................................283.2行为规范.......................................................................................................................................293.3现场服务支持规范.......................................................................................................................293.4问题记录规范...............................................................................................................................294应急服务响应措施...............................................................................................................................314.1应急基本流程...............................................................................................................................314.2预防措施........
