目录第一章保安部组织架构图........................................................................................1第二章保安部职务说明书........................................................................................2一、保安部经理..............................................................................................2二、保安主管..................................................................................................3三、消防主管..................................................................................................4四、保安领班..................................................................................................5五、消防领班..................................................................................................5六、保安员......................................................................................................6七、消防内保..................................................................................................7八、监控员......................................................................................................8第三章保安部管理规范............................................................................................9一、治安管理规章制度..................................................................................9二、消防管理规章制度................................................................................12三、物品出闸管理制度................................................................................19四、场地布展安全管理规定........................................................................19五、保安部与宾客关系经理的协助处理问题的规定................................19六、酒店安全检查制度................................................................................24七、酒店钥匙安全检查制度........................................................................25八、财产管理制度........................................................................................26九、消防治安监控室值班管理制度............................................................26十、消防监控室影像资料管理制度............................................................27十一、酒店防火安全管理制度....................................................................27十二、酒店防火安全责任制度....................................................................28第四章保安部工作程序..........................................................................................36一、突发事件处理工作流程........................................................................36二、抢劫案件应急处理工作流程................................................................37三、绑架人质事件应急处理工作流程........................................................39四、斗殴事件应急处理工作流程................................................................40五、食物中毒事件应急处理工作流程........................................................40六、台风应急处理工作流程........................................................................41七、爆炸物/恐吓电话应急处理工作流程..................................................42八、盗窃和破坏事件处理工作流程............................................................44九、电梯困人处理工作流程............................................................
