北京中天物业管理有限公司质量/环境手册文件编号：ZTRR–QE-2006版本号：A分发号：受控状态：审核：批准：目录0.1公司概况.................................................................................................................................40.2手册发布令...........................................................................................................................60.3质量/环境手册说明.............................................................................................................70.4质量/环境方针和目标.........................................................................................................91.质量/环境方针...................................................................................................................92.质量目标..........................................................................................................................103.环境目标..........................................................................................................................104.质量/环境目标的贯彻.....................................................................................................101.0适用范围...............................................................................................................................122.0引用标准...............................................................................................................................133.0术语、定义和缩写...............................................................................................................143.1术语...............................................................................................................................143.2缩写...............................................................................................................................153.3定义...............................................................................................................................154.0质量/环境管理体系.............................................................................................................164.1总要求............................................................................................................................164.2文件要求.......................................................................................................................174.2.1总则.....................................................................................................................174.2.2质量、环境管理手册.........................................................................................174.2.3文件控制程序.....................................................................................................184.2.4记录控制程序.....................................................................................................225.0管理职责...............................................................................................................................255.1管理承诺........................................................................................................................255.2以业主（客户）为关注焦点........................................................................................265.3质量方针和环境方针............................................................
