目录第一部分岗位职责...................................................................................................................................2企业负责人职责.....................................................................................................................................3技术负责人职责.....................................................................................................................................4汽车维修质量总检验员职责.................................................................................................................5汽车维修质量检验员职责.....................................................................................................................6业务人员职责.........................................................................................................................................7汽车维修企业材料管理员职责.............................................................................................................8会计职责.................................................................................................................................................9出纳职责...............................................................................................................................................10汽车维修价格结算员职责...................................................................................................................11汽车维修工人职责...............................................................................................................................12第二部分企业内部管理制度.................................................................................................................13业务受理程序.......................................................................................................................................14服务承诺.........................................................................................................................................15汽车维修质量承诺...............................................................................................................................16用户抱怨受理制度...............................................................................................................................17质量管理制度.......................................................................................................................................18质量检验制度.......................................................................................................................................20原辅材料油料及汽车配件管理制度...................................................................................................21标准和计量管理制度...........................................................................................................................22设备管理维修制度...............................................................................................................................23安全生产管理制度...............................................................................................................................25环境保护制度...................................................................................................................................
