0店长终端管理工作手册目录目录...............................................................................................................................................................11.店长的重要性.......................................................................................................................................31.1.店铺的代表者...............................................................................................................................31.2.经营目标的执行者.......................................................................................................................31.3.卖场的指挥者...............................................................................................................................31.4.店铺员工士气的激励者...............................................................................................................31.5.员工的培训者...............................................................................................................................31.6.问题的协调者...............................................................................................................................31.7.工作成果的分析者.......................................................................................................................32.店长的基本条件...................................................................................................................................42.1.品格方面.......................................................................................................................................42.2.性格方面.......................................................................................................................................42.3.技能方面.......................................................................................................................................43.店长必须具备的店铺管理四项基本能力...........................................................................................53.1.人事组织能力...............................................................................................................................53.2.沟通能力.......................................................................................................................................53.3.规划能力.......................................................................................................................................53.4.信息分析能力...............................................................................................................................54.店长的工作职责...................................................................................................................................64.1.营业活动的统筹管理...................................................................................................................64.2.店铺人员的安排与管理...............................................................................................................64.3.在职员工的人事考核，职务变动及培训...................................................................................64.4.店铺销售业绩目标的制定与达成跟进管理...............................................................................64.5.店铺帐务管理..................
