1海兰云天·拾光里销售部管理手册目录第一部分组织架构及管理制度..........................................3一．销售部组织架构及销售部人员主要岗位职责.............................4一）组织架构示意...................................................4二）主要岗位职责...................................................5二．案场管理制度.......................................................9一）工作守则.......................................................9二）考勤制度.......................................................9三）仪容着装规范..................................................10四）业务规范......................................................11五）审查制度......................................错误！未定义书签。三．项目例会制度......................................................12一）早、晚会......................................................12二）周会..........................................................13三）项目月例会....................................................13四）展销会推广会议（按需）........................................14四．业绩分配制度......................................................14一）业绩判定......................................................14二）业绩分配......................................................14五．员工培训制度......................................................16一）目的..........................................................16二）培训内容......................................................16三）培训计划..............................................16（错误）四）培训考核......................................................1721六．考核、晋升制度....................................................17一）考核周期......................................................17二）考核内容......................................................17三）考核结果与考核体现............................................17四）考核方法......................................................18五）销售管理人员晋升、降级标准.........................................................................18六）本考核、晋升办法未尽事宜，依照公司《员工考核管理办法》执行....19第二部分业务流程....................................................20一．来电流程管理......................................................21一）来电接听流程示意..............................................21二）来电接听基本要求..............................................22二．来访流程管理......................................................23一）来访接待流程示意..............................................23二）来访接待基本要求..............................................24三）客户接待程序.................................................28四）相关表格及填写要求（部分）....................................29三．成交、签约流程管理................................................29一）成交、签约流程示意............................................29二）销控管理......................................................31三）签署认购书要求................................................31四）定金、发票....................................................31五）办理签订购房合同、银行按揭等购房手续..........................32六）合同管理......................................................32七）客户资源管理..................................................32四．退房流程管理.........
