文件状态：[]草稿[√]正式发布[]正在修改文件标识：集成化软件研发流程IDP当前版本：7.0作者：审核：集成化软件研发流程IDP7.01完成日期：2目录A.集成化软件研发流程图.................................................................................................5B.过程域和主要成果清单.................................................................................................6C.研发组织结构模型.........................................................................................................7D.角色职责表......................................................................................................................8第1章营销客服过程.........................................................................................................101.1产品管理..........................................................................................................................101.1.1产品策划.................................................................................................101.1.2调研分析.................................................................................................111.1.3产品立项与开发.......................................................................121.1.4产品销售与服务.......................................................................131.2销售管理..........................................................................................................................131.2.1营销策划.................................................................................................131.2.2销售跟踪.................................................................................................141.2.3合同管理.................................................................................................151.3客户服务..........................................................................................................................161.3.1受理..................................................................................................................171.3.2处理..................................................................................................................171.3.3审核关闭.................................................................................................171.3.4客户反馈.................................................................................................171.4客户信息管理..................................................................................................................18第2章项目管理过程.........................................................................................................192.1立项管理..........................................................................................................................192.1.1立项申请.................................................................................................192.1.2PMO受理.........................................................................................................2032.1.3立项评审.................................................................................................212.1.4项目启动.................................................................................................222.2结项管理....................................................................................................
