IT运营管理流程胜狮集团广东顺安达太平货柜有限公司IT部运营管理工作流程Author：Panda.zhangCreationDate：5-NOV-2007LastUpdated：9-NOV-2007DOCUMENTREF：SSPC-IT-DM-40101Version：2.0Approvals：IT运营管理流程DocumentControl文档控制ChangeRecord更改变记录7DateAuthorVersionChangeReferenceSo9-NOV-2007Panda.zhang1.0NoPreviousDocumentReviewers浏览NamePositionDistribution分配CopyNo.NameLocation1234NoteToHolders：Ifyoureceiveanelectroniccopyofthisdocumentandprintitout,pleasewriteyournameontheequivalentofthecoverpage,fordocumentcontrolpurposes.Ifyoureceiveahardcopyofthisdocument,pleasewriteyournameonthefrontcover,fordocumentcontrolpurposes.IT运营管理流程Contents目录DocumentControl文档控制..............................................................................2IT信息系统运行维护管理.................................................................................7IT运维管理简述........................................................................................7IT服务中心管理平台:................................................................................8事故管理..................................................................................................9问题管理..................................................................................................9配置管理................................................................................................10变更管理................................................................................................10发布管理................................................................................................11可用性管理............................................................................................11能力管理................................................................................................11服务水平管理.........................................................................................12例常报告管理.........................................................................................12例常报告管理.........................................................................................12提醒管理................................................................................................12维护工作管理.........................................................................................12运维工作自动化管理................................................................................12IT信息系统服务框架流程...............................................................................14电脑申请及采购日常工作流程.........................................................................15电脑申请及采购流程图解：.......................................................................15电脑采购流程描述：................................................................................16电脑集中采购申请表：.............................................................................17电脑集团月度报表格式：..........................................................................18电脑集团月报表说明：.............................................................................18IT设备维修工作流程.....................................................................................19IT信息设备维修流程图解.......................................................................
