I'llhavetohavemywatchreplacedListening&speakingUnit4complainingGuess:Whataretheydoing?Discuss:Whenwillyoucomplain?Ifyoumeettheseproblems…Myfriend,Tim,metthisproblemrecently.Let'slistencarefullyhowdoeshecomplain.Listenandcomplete.听录音，写出Tim去商店的目的。Timwenttotheshopto___havehiswatchreplaced.ListeningandSpeaking_________________________________________________Listenandtick.听录音，完成下面的维修记录。NameoftheCustomerTimItem□watch□alarmProblem□somethingwrongwiththealarm□somethingwrongwiththebeltofthewatch□other:______________TimeofPurchase□thisweek□lastweek□other:_________Solution□replace□refund□other:______CustomerSignature______________TimTimListeningandSpeakingListenandcomplete听录音，补充对话。NameoftheCustomerTimItem□watch□alarmProblem□somethingwrongwiththealarm□somethingwrongwiththebeltofthewatch□other:______________TimeofPurchase□thisweek□lastweek□other:_________Solution□replace□refund□other:______CustomerSignature______________TimTimListeningandSpeakingTim:Mom:Tim:I’vegottogonow.I’llhavetogototheshopbeforework.What’sthematter?Timisleavinghome.Timistalkingtothestaff.Staff:Tim:Staff:Tim:Goodmorning!Iboughtthiswatchinyourshopbutitdoesn’tworkverywell.Thealarmdoesn’tworkandwhenItookoffthewatchyesterday,Ifounditleftagreenmarkonmywrist.ListeningandSpeakingListenandcomplete听录音，补充对话。I’llhavetohavemywatchreplacedbecausethereissomethingwrongwiththealarm.HowcanIhelpyou,sir?Whatistheproblem?Tim:Mom:Tim:I’vegottogonow.I’llhavetogototheshopbeforework.What’sthematter?I’llhavetohavemywatchreplacedbecausethereissomethingwrongwiththealarm.Timisleavinghome.Timistalkingtothestaff.Staff:Tim:Staff:Tim:Goodmorning!HowcanIhelpyou,sir?Iboughtthiswatchinyourshopbutitdoesn’tworkverywell.Whatistheproblem?Thealarmdoesn’tworkandwhenItookoffthewatchyesterday,Ifounditleftagreenmarkonmywrist.Let’sreadit.Didyouwearthewatchintheshower,sir?No.Itookitoffbeforetakingtheshower.Whendidyoubuythiswatch?Iboughtitoneweekagoandit’sstillunderguarantee.I’mverydisappointedatitsquality.I’msosorryfortheinconveniencewehavecausedyou.Wouldyoulikearefund?No,I’dratherhavethewatchreplacedplease.Noproblem,sir.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?We’llgetthiswatchexchangedforyouinnotime.Thankyou.Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:PracticeTimePleasepracticethisdialoguewithyourpartner.GroupworkAccordingtothefollowingsituations,makeadialoguewithyourpartner.Lastweekyouboughtanewcellphonefromashop.Butnowyoufinditdoesn’tworkwell.Soyougototheshoptoaskforarefund.Youareacustomer.Yesterdayyouboughtawoolensweaterfromthesupermarket,butyoufinditnottherightsize.Soyougobacktothesupermarkettoaskforareplacement.Situation1Situation2•HowcanIhelpyou?•Whatistheproblem?•Didyou...?•Whendidyoubuythis...?•I'msosorryfortheinconveniencewehavecausedforyou.•Howdoyouexpectustosolvethisproblem?•I'llhavetohavethis...•Ibought...butitdoesn'tworkwell.•Iboughtit...ago.•I'dlikearefund.Staff:Customer:YoucanusethesesentencesIt'syourshowtime!Summary•Whatistheproblem?•I'msosorryfortheinconveniencewehavecausedforyou.•Howdoyouexpectustosolvethisproblem?Summary•I'llhavetohavethis...•Ibought...butitdoesn'tworkwell.•I'dlikearefund.HomeworkSupposeAisacustomerandBisasalesgirl.AboughtaTVsetfromB’sshop,butshefoundthattherewassomethingwrongwiththeTVset.AndthenAgoesbacktotheshoptomakeacomplainandwouldratherhavetheTVsetexchanged.Trytomakeadialoguewithyourpartner.
