TheKeyHabitofHighlyEffectiveTeamsJustinRosenstein@rosensteinHi,I’mJustinRosenstein,co-founderofAsana.(butthisdeckisn'taboutAsana)Foradecade,I’vebeenobsessedwithoneurgentquestionforeveryleader...Whydosometeamsmarchinunisonandachievebigdreams…whileotherswastetime,getstressed,andlosesteam?I’vefoundthattheanswerisCLARITYCLARITYOFPURPOSECLARITYOFPLANCLARITYOFRESPONSIBILITYHighlyeffectiveteamsget3thingsfromtheirleaders.ClarityofPurpose1.HighlyeffectiveleadersgivetheirteamsClarityofPurposeToorganizetheworld’sinformationandmakeituniversallyaccessibleandusefulTogivepeoplethepowertoshareandmaketheworldmoreopenandconnectedTohelpcreateanopenworld—whereeveryone’sathomeandcanbelong,anywhereToday’sbest-performingteamsknowwhytheyexistandwhattheyaretryingtoachieve.Oursis:TohelphumanitythrivebyenablingallteamstoworktogethereffortlesslyAskyourself:Ifwe’rewildlysuccessful,howwilltheworldbedifferent?It’seasytoforgetpurposewheneveryone’sworkinghardandintheweeds.Aleader’sjobistogroundtheteaminitspurpose.FocusedonrelatingpurposetocustomerfeedbackOuch!Weneedtoadjustbecausewe’renotmeetingourpurposeforthisguy.Look,we’rehelpingteamsworktogetherwithlesseffort!Everyweek,wereviewquotesfromourcustomersthatreminduswhenweareandwhenwe’renotfulfillingourpurpose.Deliversoftwareto…Anengineerwritescodeto…TohelphumanitythrivebyenablingallteamstoworktogethereffortlesslyClarityofPurposefiltersdowntoeverythingyourteamdoes—evenwritingalineofcode.FocusedonrelatingpurposetoeverydaytasksWithClarityofPurpose,teammembersseetheimportanceoftheirwork—nomatterhowsmallormundanetheirtaskmightseem.Doesyourteamknow:Whyyourorganizationorprojectexists?Ifyou’rewildlysuccessful,howtheworldwillbedifferent?Howyourday-to-dayactivitiesrelatetoyourpurpose?AreyouprovidingClarityofPurpose?ClarityofPurposeshowsyourteamwhy…Next,ClarityofPlanwillshowthemhow.ClarityofPurpose2.HighlyeffectiveleadersgivetheirteamsClarityofPlanWithoutClarityofPlan:ProjectsslippasttheirdeadlinesTeamsmarchdutifullyforward…inthewrongdirectionMeetingsendwithnoclearactions1.2.3.ToachieveClarityofPlan:Startbycreatingamasterstrategywithyourteam.PurposeMasterStrategyMasterStrategyThestrategyarticulatesthetop-levelpillarsofhowyou’llfulfillyourpurpose.DesignMobileCustomerSuccessEnsureallteammatesgivefeedbackandhaveaccesstothismasterstrategy.MasterStrategyMasterStrategyKeyResultPurposeNext,createkeyresultsyou’llbetrackingandworkingtoachieve.Thesearemeasurablegoalstobedeliveredbyaspecificdate.KeyResultKeyResultNowyoucanmapouttheprojectsandtasksthatwilldriveyourkeyresults.MasterStrategyKeyResultProjectTaskPurposeKeyResultKeyResultProjectProjectProjectProjectProjectTaskTaskTaskTaskTaskTaskTaskTaskTaskTaskTaskArmedwithClarityofPlan,yourteamwillmarchconfidentlyforward.Asyoudo,checkinregularlyonprogress.Celebratesuccesses,bigandsmall.Butwhathappenswhenthingsaren’tgoingaccordingtoplan?Clarity!Conducta5Whys1.Ask“Why?”2.Thenask“Why?”oftheansweryouget.3.Keepupthecuriosityuntilyougettotherootproblem,soyoucanaddressitandgetbackonplan.Why?Why?Why?Why?Why?AreyouprovidingClarityofPlan?Doesyourteamknow:Whatthemasterstrategyisandhowtohelpcraftit?Howtheirtasksfitintothemasterstrategy?Howtomeasuresuccessesagainstyourkeyresults?Howtogettotherootoftheproblemwhenthingsveeroffcourse?ClarityofResponsibilitysettlesthewho.IfClarityofPurposeshowsyourteamwhy…AndClarityofPlanshowsthemhow...ClarityofPurpose3.HighlyeffectiveleadersgivetheirteamsClarityofResponsibilityClarityofResponsibilityhappenswhenyoumakeonepersonresponsibleforeachpieceofyourteam’splan.Wheneveryoneknowstheirareasofresponsibility—theplacestheyhaveautonomy—iteliminatesambiguity,reducespolitics,andempowersteammemberstobringtheirfullmotivationtowork.Whileonlyonepersonshouldholdresponsibilityforaproject,otherscanholdresponsibilityforataskwithinit.Remember:chaosstartswhenyoumaketwopeopleresponsibleforthesamething.ProjectTaskTaskGreatleadersgiveClarityofResponsibilityandthenactuallyhanditoff...Micromanages,meddles,andholdstightlyontothecontrolsratherthanhandingoverresponsibilityandempoweringtheteamInstead,it’sOKtoaskthemforanoutcomeandgivethemthespaceandfreedomtodeliverit.Thenadvise,coach,support,andhelpthemgrow—whichthey’llreallyappreciate.FocusedondevelopinghisteamthroughresponsibilityandaccountabilityAskyourself:WhichkindofleaderamI?Doesyourteamknow:Theonepersonresponsibleforeachpieceofyourplan?Whattheirindividualareasofresponsibilityare?Thattheyhaveautonomytofigureouthowtodeliveranoutcome?AreyouprovidingClarityofResponsibility?Whilethepathtoachievinggreatthingswillalwaysbeachallenge…Youcanmaximizeyourteam’schanceforsuccess.Ifyoukeepinmindthat…Asaleaderyourjobistoempowereveryonearoundyouwithmaximumclarity.ClarityofPURPOSERESPONSIBILITYIt’sthedifferencebetweenhavinggreatdreamsandachievinggreatthings.PLAN．．．Wanttosendmefeedbackorquestions?I’m@rosenstein
