服务等级协议SLA模板VIP免费

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2024-11-14 发布于天津市
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Appendix(SS)ServiceLevelAgreementbetween&PreparedBy:DocumentVersion:Date:ServiceLevelAgreement21TEMPLATEINTRODUCTIONThistemplateismadetohelpcompletethecycleofcontractpreparationandmanagementinthePPPprojectstobecarriedoutbythee-GovernmentofSaudiArabia.ServiceLevelAgreements(SLA)isconsideredanimportantattachmentoraseparatedocumenttoPPPprojects.AllclausesinthecontractthatencouragesaperformanceandservicelevelmanagementschemeswillhaveareferenceinthisAgreement.ServiceLevelAgreement3TABLEOFCONTENTS1TEMPLATEINTRODUCTION..........................................................................................................22INTRODUCTION...................................................................................................................................42.1PURPOSEANDOBJECTIVES.................................................................................................................42.2PARTIESTOTHEAGREEMENT..............................................................................................................42.3COMMENCEMENTDATE........................................................................................................................42.4DURATIONOFTHEAGREEMENT..........................................................................................................52.5DEFINITIONS........................................................................................................................................53PERIODICREVIEW.............................................................................................................................64SERVICESDESCRIPTIONS.............................................................................................................75AGENCYRESPONSIBILITIES........................................................................................................86PRIVATEPARTNERRESPONSIBILITIES................................................................................97SERVICEMANAGEMENT.................................................................................................................107.1SERVICEAVAILABILITY.......................................................................................................................107.2SERVICEMAINTENANCE.....................................................................................................................107.3SERVICEMEASUREMENT.....................................................................................................................117.4SERVICEREPORTING..........................................................................................................................128SUPPORTINGDOCUMENTATION..............................................................................................159AGREEMENTAPPROVAL................................................................................................................18LISTOFTABLESTable1:ServiceDescriptions7Table2:AgencyResponsibilities8Table3:PrivatePartnerReponsibilities9Table4:ServiceAvailability10Table5:ServiceMaintenance11Table6:ServiceMeasurement12Table7:ServiceReporting13Table8:SupportingDocumentation15ServiceLevelAgreement42INTRODUCTION...

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