PartIWriting(30minutes)Directions:Forthispart,youareallowed30minutestowriteashortessayentitledPayingKidsforChores?Youshouldwriteatleast120wordsaccordingtotheoutlinegivenbelow.1.现在有不少家长付钱让孩子做家务2.有人对此赞成，也有人表示反对3.我的看法PayingKidsforChores?PartIIReadingComprehension(SkimmingandScanning)(15minutes)Directions:Inthispart,youwillhave15minutestogooverthepassagequicklyandanswerthequestionsonAnswerSheet1.Forquestions1-7,choosethebestanswerfromthefourchoicesmarkedA),B),C)andD).Forquestions8-10,completethesentenceswiththeinformationgiveninthepassage.UniversitiesmustdealbetterwithcomplaintsWithstudentcomplaintsatarecordhigh,universitieswillhavetoraisetheirgameoncetuitionfeesriseTwouniversitiesthathavebrokenofficialrulesfordealingwithstudentcomplaintsarenamedtodayintheindependentadjudicator’s(仲裁人)annualreport.Thetwo,SouthamptonandWestminster,arethefirsttobeexposedinthisway—yetanothersignofthenewerainwhichuniversitiesareexpectedtobemoreaccountable(负责)tostudentswhoexpecttobetreatedascustomers.TheOfficeoftheIndependentAdjudicator(OIA),whichreviewscomplaintswhenstudentshaveexhaustedtheiruniversity’sprocedures,alsoreportsarecordriseinthenumberofcases.Lastyeartheofficereceived1,341complaintsagainstuniversitiesinEnglandandWales,thehighestnumbereverandanunprecedented(空前的)riseofone-thirdontheyearbefore.Astheadjudicatorhimself,RobBehrens,pointsout,1,341complaintsrepresentsjust0.05%ofhighereducationstudents,and53%ofthosewerenotjustified.But,healsoobserves,theproportionofjustifiedandpartlyjustifiedcomplaintshasgrownforthefirsttimeinseveralyears.Hepredictstheincreaseincomplaintswillcontinue.“It’stobeexpectedwhereyouhaverisingtuitionfees,wherestudentsarebeinginvitedtobehavelikeconsumersandwherethelabourmarketisdifficultsostudentswilldowhattheycantoensuretheyqualify.”HesayshisdecisiontoexposetheuniversitiesofSouthamptonandWestminsterisnot“namingandshaming,withalltheassociationsofmoralcensurethattermimplies”.Hewas,heexplains,simplyfollowingOIArules—somethingthosetwoinstitutionsfailedtodo.Westminsterfellshortinitshandlingoftwocomplaints.Onewasfromastudentwhoarguedadisabilityhadn’tbeenproperlytakenintoaccount.Theadjudicatoragreed.Theotherstudentclaimedthatanexamquestionanditsmarkingschemehadbeenunreasonable.Inbothcasestheuniversitybroketherulesbyfailingtoresolvethecases,asrecommended,promptlyandinfull.AtSouthamptonUniversity,fourmonthsaftertheOIAconcludedthatanundergraduatehadajustifiedcomplaintabouttheirexperienceonaplacement,theuniversitycontinuedtoopposethedecisionandwasrefusingcompensation.Inasecondcase,theuniversityalsofailedtocomplywiththeadjudicator’sdecision.Andinathirdone,althoughthecomplaintturnedouttobeunjustified,for10monthstheuniversitydelayedtheinvestigationbyfailingtoprovideevidencedespitetheadjudicator’srepeatedreminders.Atbothuniversities,itwasonlyaftertheadjudicatorinvolvedthevice-chancellors(校长)thatthecomplaintsbegantoberesolved.Behrensispleasedtherelationshipsbetweenhisofficeandbothuniversitiesarenowmuchmorepositive.“Asthegovernmentplacesmoreemphasisonthestudentexperience,complaintshaveanimportantroleinsafeguarding(保护)that,”hesays.“Universitiesmustseecomplaintsasfeedbacktobecomemoreprofessional.”BothSouthamptonandWestminsteruniversitieswanttochargeundergraduatesannualfeesof£9,000.Thereisanexpectation,notonlyfromministers,bu...
