1餐厅服务员行为规范及工作标准...................................................................................................2一、服务员规范..............................................................................................................................2(一)仪容...................................................................................................................................21．女性服务员：.............................................................................................................22．男性服务员：.............................................................................................................3(二)仪表...................................................................................................................................31.女装：...........................................................................................................................32.男装：...........................................................................................................................4(三)卫生要求...........................................................................................................................41、服务员的个人卫生要求.............................................................................................42、服务员的卫生操作要求.............................................................................................5二、工作要求：...........................................................................................................................6三、服务员餐前准备：...............................................................................................................7四、服务员工作流程:.....................................................................................................................7五、日常礼仪..................................................................................................................................8（一）仪容礼仪.......................................................................................................................81.容貌：...........................................................................................................................82.头发：...........................................................................................................................93.指甲：...........................................................................................................................94.清洁：...........................................................................................................................9（二）着装礼仪.......................................................................................................................91.服饰：...........................................................................................................................92.工号牌：.......................................................................................................................93.首饰：...........................................................................................................................94.领带：.........................................................................................................................105.领结：....................
