目 录第一章 前厅部组织结构图 ORGANIZATION CHART·····························································1第二章 前厅部岗位职责 POSITION RESPONSIBILITIES OF F
O DEPARTMENT········2-23 2
1 前厅部经理 F
O Manager ···············································22
2 前厅部秘书 F
O Secretary···············································32
3 大堂副理 Assistant Manager··········································42
4 前台接待经理 Reception Manager········································6 2
5 前台接待员 Receptionist················································7 2
6 预订员 Reservation Clerk·········································9 2
7 总机督导 Operator Captain·········································11 2
8 总机话务员 Operator···················································12 2
9 首席礼宾司 Chief Concierge·········································13 2
