目 录第一章 前厅部组织结构图 ORGANIZATION CHART·····························································1第二章 前厅部岗位职责 POSITION RESPONSIBILITIES OF F.O DEPARTMENT········2-23 2.1 前厅部经理 F.O Manager ···············································22.2 前厅部秘书 F.O Secretary···············································32.3 大堂副理 Assistant Manager··········································42.4 前台接待经理 Reception Manager········································6 2.5 前台接待员 Receptionist················································7 2.6 预订员 Reservation Clerk·········································9 2.7 总机督导 Operator Captain·········································11 2.8 总机话务员 Operator···················································12 2.9 首席礼宾司 Chief Concierge·········································13 2.10 迎宾员 Door man················································14 2.11 行李员 Bell man ·················································16 2.12 商务中心督导 B.C Captain··············································17 2.13 商务中心文员 B.C Clerk··················································182.14 商场经理 Gift Shop Manager······································20 2.1...
