STANDARD OPERATING PROCEDURES标 准 操 作 程 序 HSKP - 001Lost and Found 失物招领HSKP - 002Entering Guest Rooms 进入客房 HSKP - 003Shoe Shine Service 擦鞋服务HSKP – 004 GUEST REQUEST ITEMS 客人要求项目HSKP - 005Guest Request Items 客人要求项 HSKP - 006Room Wait Requests 房间等候要求 HSKP - 007Work Orders 维修通知单HSKP - 008Allowing Access To Guest Rooms 允许进入客房HSKP - 009Gratuities / Tips 赠物/小费HSKP - 010Chain Of Command 指挥系统 HSKP - 011Handling Guest Laundry 处理客人洗衣 HSKP - 012Definition of A Guest 一个客人的定义HSKP - 013 Handle Guest Complaints 处理客人投诉HSKP - 014Job Safety 工作安全 HSKP - 015 Equipment Usage 设备使用HSKP - 016 Newspaper & Magazines 报刊杂志HSKP - 017 Reception Service 接待服务 HSKP - 018Quality Control 质量控制HSKP - 019Normal, Express and Pressing Service 正常，快洗及烫衣服务HSKP - 020Guest Laundry Pick Up & Distribution 客人送洗衣物收集发放 STANDARD OPERATING PROCEDURESSubject: LOST AND FOUND 失物招领Effective Date: 4. 2010Policy No: HSKP-001Issued by: EXE.HousekeeperPage: 1 of 4Approved by:General ManagerDistribution: Executive Committee Department Head A&B: All AssociatesObjective 目标 To ensure Lost And Found procedure are followed properly in order to response to all guest inquires in a timely manner.确保失物招领程序能被完全地执行，以便在客人询问时能及时地反应。Policy Statement 政策 It is the policy of Hotel that Employees are expected to check-out rooms thoroughly for items left behind from the Previous guest. Any Lost & Found items are required to be properly logged and bagged. Employees should record information including their name, the room number and the date the item was found. Then, they should turn it into the Lost & Found Office in a timely manner for further tagging pu...
