STANDARD OPERATING PROCEDURES标准操作程序POLICY NO. SUBJECT编号 标题FO-DM-001 Duty Check List工作检查表FO-DM-002 Bomb Threat炸弹威胁FO-DM-003 Car Accident交通事故 FO-DM-004 VIP Check in重要客人入住 FO-DM-005 Accident – Guest意外—客人FO-DM-006 Guest Complaints and Disputes客人抱怨和争执 FO-DM-007 Request for Doctor/ Hospitalization求医要求/住院治疗的要求FO-DM-008 Fights争斗FO-DM-009 Fire火灾FO-DM-022 Lost & Found丢失和发现 FO-DM-024 Safety Box保险箱 FO-DM-028 Incoming Faxes/ Email at night time夜间接受传真/电子邮件 FO-DM-030 Valuables贵重物品保管FO-DM-031 Guest Birthday客人生日 FO-BC-002 Incoming faxes接收传真 FO-BC-005 Meeting Room Rental会议室租用FO-BC-006 Outgoing Fax发送传真FO-BC-007 DHL / EMS/ Courier Services DHL特快专递 FO-CON-002 Baggage Service for Arrivals 行李抵达服务FO-CON-003 Baggage Service for Departure 行李离店服务FO-CON-004 Baggage Service for group Arrivals团队行李抵达服务FO-CON-005 Baggage Serviceforg roup Departure团队行李离开服务FO-CON-006 Baggage Storage行李贮存服务FO-CON-007 Brochures, Maps and Directions指引册，地图，导游册FO-CON-008 Flags旗帜FO-CON-009 All Incoming Items 所有收入条款FO-CON-010 Newspapers报纸FO-CON-011 Outgoing Items外送物件 FO-CON-013 Rooming Guest陪同客人进房间FO-CON-014 Shuttle Bus班车FO-CON-015 Outdated mail, faxes and parcels过期的邮件，传真和包裹FO-CON-016 Paging Service呼叫服务FO-CON-017 postal express service邮政快递服务FO-CON-018 Taxi booking and arrangement出租车预订及安排 FO-CON-019 Trolley手推车服务FO-CON-020 Umbrella雨伞服务FO-CON-AR-001 Airport send off机场送行FO-CON-AR-002 Airport Pick Up机场接客FO-CON-AR-003 Airport Lost Luggage行李丢失FO-CON-AR-004 VIP Arrive-Limousine接重要客人-豪华轿车FO-CON-AR-005 VIP Arrive-( By Taxi )接重要客人（用出租车）FO-CON-AR-006 Mobile Phone移动电话 FO-CON-DRICER-001 House Use/ Complimentary Vehicle 酒店自用/免费用车FO-CON-DRIVER-002 L...
