外贸的小伙伴们遇到的最多的问题,就是价格报出去了,却石沉大海
客户真的需要吗
客户逗我玩了
价格太高了吗
等等种种疑问,那么针对这样的问题, 怎样去敲开客户的金口,查清楚客户的真实意图,我们的报价不足之处又在哪里了,本文将一一分析和解答,助攻拿下订单
真实案例如下,Dear Yvonne Yueng, Thanks for prompt reply
But i think it’s too much expensive
The market competition is quite hard
Please give a better price
Tony Some Reply as below, Hi Tony, Regarding the offer of memo foam pillow,to be frankly,sometimes ,it’s out of control to quote you such price
US dollar drops dramatically these days
As all cost of materials rising highly before Chinese new year
Hope you could understand
But if your order is a large one,I will persuade our boss to give a special offer for you
BR/Y vonne 分析:回复直观,只是过于简单的回复,没有互动,没有更加深入的了解和沟通
操之过急,首先要探知客户的实际需求再来沟通会比较顺畅
以下面的实际案例为例子,分析存在的问题点和适当的解决方法
Dear Yvonne, I need to increase this order,with the fo