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Managing Consumer Credit Risk Peter Burns Anne Stanley September 2001 Abstract On July 31, 2001, the Payment Cards Center of the Federal Reserve Bank of Philadelphia hosted a Work shop that examined current credit risk management practices in the consumer credit industry. The session was led by Jeffrey Bower, senior manager in KPMG Consulting’s financial services practice. Bower discussed "best practices" in the credit risk management field, including credit scoring, loss forecasting, and portfolio management. In addition, he provided an overview of developing new methodologies used by today's risk management professionals in underwriting consumer risk. This paper summarizes key elements of Bower's presentation. Keywords: consumer credit, credit scoring, portfolio management PORTFOLIO MANAGEMENT AND ANALYTICS In Bower’s view, consumer credit risk must be understood in terms of a portfolio management strategy that balances capital preservation with capital optimization, that is, “ . . . a continuous process of identifying and capitalizing upon appropriate opportunities while avoiding inappropriate exposure in such a way as to maximize the value of enterprise.” Capturing data across all steps in the customer relationship and integrating information management are the keys to effective portfolio management. While this is a fairly straightforward prescription, executing it is often beyond the scope of many lenders, with the credit card companies generally in the vanguard. Often, the process steps are managed on separate legacy systems, which complicate efforts to integrate information. KPMG consultants find that many firms typically purge specific files before the information is extracted and combined with other data ...