导游英语CheckoutVIP免费

Unit9Check-outServiceLearningObjectivesHowtocollectcash,acreditcard,andcheckpaymentHowtoexchangeforeigncurrenciesMasterthebasicwordsandexpressionsaboutcheckoutandusethemtomakedialogues.Procedureforcheckingoutgreetingmakingsurethecheck-outinadvancemakingsurethesumofexpansionaskingthename,roomnumber,askingtheguesttoshowthekeyboardorcardinformingthehousekeepingcenterofthehotelinformationofcheckingoutcheckingoutextendingwishesCheck-outprocedureWaysofpayment:payingbycashpayingwiththecreditcardcheckpaymentBasicInformationWhatarethemajorwaysofaccountsettlement?exchangingmoneyexchangingmoneyProcedureforexchangingmoneygreetingaskingthetypeofmoneyandamountofexchangingtellingtheexchangerateaskingthegueststoshowtheirpassportsaskingthegueststofillintheexchangingformexchangingextendingwishesfillingintheformandcountingcashServiceprocedureUsefulDrills外币兑换服务我们可以提供外币兑换服务｡Wedoofferexchangeservice.今天的外汇牌价是一百美元可以兑换人民币713元｡Accordingtotoday’sexchangerate,100USdollarsisanequivalentofRMB713.请问您要兑换多少?Howmuchwouldyouliketochange?请出示您的护照｡Wouldyouliketoshowmeyourpassport?谢谢｡请填写这张兑换水单并签上您的名字｡Thankyou.Pleasefillinthisexchangememoandsignyournameonit.这是您的发票和找零｡请您保管好您的兑换水票｡Hereisthechangeandyourinvoice.Keepthisexchangememo.ForeignCurrencyExchangeForeignCurrencyExchangeC:Goodafternoon,sir.CanIhelpyou?S:I’dliketochangesomeUSdollarsandI’dliketoknowtoday’sexchangerate.C:Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto6.8Yuan,RMB.Howmuchwouldyouliketochange,sir?S:Well,I’llchangeonehundredandhere’sthemoney.C:Pleasefillinthisexchangememo,yourpassportnumberandthetotalsum,andpleasesignyournamehere.S:Allright.C:thankyou.You’llhaveitrightaway.(C=CashierS=Mr.Smith)S:OK.Willyoupleasegivemesomeone-yuannotes?Ineedsomesmallchange.C:Allright.(…changingthemoney…)C:Mr.Smith,hereitis.Pleasehaveacheckandkeeptheexchangememo.YoucangototheBankofChinaortheairportexchangeofficetochangetheleftmoneybackintodollarsbyshowingthememo.S:Oh,yes,youaresokind.Thanksalot.C:Youarewelcome.Role-play一位叫Nobel的客人在前台退房，他来到收银处（cashier）,要求将200美元兑换成人民币。请按当日国家公布的外汇牌价（foreignexchangerate）为客人兑换外币。Waysofpayment:payingbycashpayingwiththecreditcardcheckpaymentBasicInformationWhatarethemajorwaysofaccountsettlement?exchangingmoneyexchangingmoneyUsefulDrills(注:★表示此话为客户所说)I确定退房日期与时间II询问客人结账当天是否使用客房设施或其他服务您今天退房吗?Areyouleavingtoday?您今天早上用过小冰箱里的食物吗?Haveyouusedthemini-barthismorning?您是5月12日入住的,离店日期是5月15日,对吗?YouarrivedonMay12anddeparturedateisMay15,isitcorrect?您今天早上在餐厅用过早点吗?Haveyouhadyourbreakfastinthehotelrestaurantthismorning?您今天早上使用过房间内的实施吗?Haveyouusedanyroomfacilitiesthismorning?UsefulDrillsIII向客人出示并解释账单这是您的账单,请核对一下,看看是否有误｡Hereisthebilltocheckandseeifthereareanymistakes.我们要收客房送餐费用｡Wehadtochargeyoufortheroomservice.那笔账是去商场的车费｡That’sforthetaxiyoucalledtothesupermarket.对不起,先生｡为那笔错账我向您道歉｡Sorry,sir.Idoapologizeforanymistake.UsefulDrillsIV询问客人付款方式请问您希望以何种方式付账?现金､支票,还是信用卡?Howdoyouwishtopayyourbill?Incash,bychecksorcreditcards?请问您想要以何种方式付账?现金､支票,还是信用卡?Howwouldyouli...