下载后可任意编辑舜地三和园客房操作手册1舜地三和园酒店管理有限公司客房操作手册Guest room operation manual此文件自 -08-01 启用This file is effective from -August -1酒店类员工手册范本下载后可任意编辑目 录3 客房............................................................33.1 工作车准备...............................................33.1.1 工作车布草摆放........................................53.1.2 清洁篮物品摆放........................................53.1.3 工作车客用品摆放......................................53.2 客房进出门流程...........................................63.3 房间清洁.................................................73.3.1 清洁房间操作流程......................................73.3.2 铺床流程.............................................103.3.3 杯具清洁消毒程序.....................................123.3.4 电话清洁流程.........................................133.3.5 热水壶清洁流程.......................................143.3.6 地毯吸尘流程.........................................153.3.7 木地板清洁流程.......................................163.4 卫生间清洁................................................183.4.1 卫生间清洁操作流程...................................183.4.2 浴缸清洁流程.........................................213.4.3 马桶清洁流程.........................................223.4.4 卫生间( 淋浴间) 墙面清洁流程.........................233.4.5 洗手盆清洁流程.......................................243.4.6 卫生间地面清洁流程...................................253.4.7 马桶水箱大清洗流程...................................263.5 客人中途回来处理流程......................................273.6 退房检查操作流程..........................................283.7 楼层抹布使用规定..........................................313.8 客房服务员工作单填写标准..................................323.9 客房要求增加客房用品服务..................................343.10 客房钥匙管理标准.........................................353.11 遗留物品处...
