服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign ( 动) 签字interest 利息form 表格 reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房⋯per thousand 千分之⋯spare ( 形) 多余的postpone ( 动) 延期cancel (动) 取消trxdyeller's cheque 旅行支票pay ( 动) 付款fill (动) 填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge ( 动) 收费bill 帐单change money 换钱 procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房⋯per cent 百分之⋯reasonable (形) 合理的cash ( 动) 兑换keep ( 动) 保留、保存bank draft 汇票accept ( 动) 接受procedure fee 手续费fill in the form 填表酒店服务常用英语口语1. Good morning/evening. Reservation. May I help you 早上好 / 晚上好，这里是 ... 酒店客房预订部，请问需要什么帮忙吗？2. What can I do for you 我能为您帮什么忙吗？3. Hold on line, please. Could you please hold on 请稍等（电话中）请稍等，好吗？4. Could you wait a minute, please 请稍等，好吗？5. Are you with a company 您是公司预订吗？6. May I know you departure date 请问您的离店日期是哪天？7. How long will you stay with us 请问您住几天？8. How many people are there in your party 您们一共几个人？9. That will be four nights. 四个晚上。10. May I know the arrival date, please 请问哪天入住？11. Is it just for tonight 请问只住今天一晚吗？12. When do you check in 请问您什么时候入住？13. Would you like a single room or a double room 请问你想订单人间还是双人间？14. What kind of room would you like/prefer 请问您喜欢什么样的房间？15. Would you please tell me your full name...
