Gartner for IT LeadersPublication Date: 1 October 2007 ID Number: G00147962 © 2007 Gartner is a registered trademark of Gartner, Inc. and/or its affiliates. Gartner for IT Leaders is a service mark of Gartner and/or its affiliates. All rights reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. Introducing the Gartner IT Infrastructure and Operations Maturity Model Donna Scott, Jay E. Pultz, Ed Holub, Thomas J. Bittman, Paul McGuckin Gartner's IT Infrastructure and Operations (I&O) Maturity Model helps I&O leaders evaluate their maturity with respect to people, process, technology and business management, and establish a road map for increasing levels of maturity to service alignment and partnering with the business. Key Findings • The I&O Maturity Model assesses four dimensions of I&O: people, process, technology and business management. • Each level of increased maturity provides substantially higher business value. • Each maturity level transition is likely to take multiple years. Recommendations • Assess your I&O maturity with respect to people, pr...
