精选 中国移动业务支撑网网管系统规范 服务管理流程分册 中国移动通信集团公司 2004 年 4 月 精选 目 录 1 综述 ....................................................................................................................................................... 3 2 运维管理流程详述 ............................................................................................................................... 4 2 .1 事件管理 ....................................................................................................................................................4 2 .1 .1 事件管理描述 ............................................................................................................................................4 2 .1 .2 事件管理目的 ............................................................................................................................................4 2 .1 .3 事件管理范围 ............................................................................................................................................5 2 .1 .4 相关定义 ....................................................................................................................................................6 2 .1 .5 流程职责/角色 ......................................................................................................................................... 1 1 2 .1 .6 主要内容 ..................................................................................................................................................1 2 2 .1 .7 流程衡量标准 ..........................................................................................................................................1 3 2 .1 .8 流程图举例 ..............................................................................................................................................1 6 2 .1 .9 事件信息项 ......................
