1□□□□Unit3□□□□□□ODDMayIHelpYou
61,2Warming-upDlisteningandspeaking3,4D5Readingandwriting□□New□□6D7D8Reallifeskills□□□□□□5DD□□□□□□□□□□□□□□□□□□□□1
ToimproveSsDabilityofgettinginformationthroughreading&listening
ToknowhowtoaskquestionstoknowcustomersDneedsandunderstandtheimportantroleofaserver
Tomasternewwordsandphrases;tofinishexercises
Togetthemainideaofthewholepassage
Trytouseproperwordsandbodylanguagestoservecustomersefficientlyandpolitely
Studentswillbeabletouseup-sellingtechniques
□□□□□□□□□KeypointsUtogetthemainideaofthereadingpassage
DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDifficultpointUtousetheusefulexpressionstoaskquestionsatcheck-inandtakingorders
DDDDDDDDDDDDDDDDDDDDDDDDDDDDDD□□□□□□□DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD□□□□□□□□□Ex