手机回访管理办法 目 录 目 录 ......................................................................................................................... 2 1、目的： ..................................................................................................................... 4 2、适用范围： ............................................................................................................. 4 3、工作职责： ............................................................................................................. 4 4、回访结果及判单： ................................................................................................. 4 4.1 合格单: ......................................................................................................................................... 4 4.2 不确定单： ................................................................................................................................... 4 4.3 不合格单： ................................................................................................................................... 5 5、回访结果申诉： ..................................................................................................... 5 5.1、申诉期限： ................................................................................................................................ 5 5.2、申诉限制条件： ........................................................................................................................ 6 6、回访满意度约定： ................................................................................................. 6 6.1 终端用户送修满意度 ................................................................................................................... 6 6.2 经销商批次送修满意度考核规定 ............................................................................................... 7 6.3 满意度计算标准 ...................
