员工培训——流程篇 目录 售前服务流程 ................................................................................................................................... 1 一、目的： ............................................................................................................................... 1 二、适用范围： ....................................................................................................................... 1 三、操作要点： ....................................................................................................................... 1 售后服务流程 ........................................................................................................................... 3 一、目的： ............................................................................................................................... 3 二、适用范围： ....................................................................................................................... 3 三、操作要点： ....................................................................................................................... 3 售中服务流程 ................................................................................................................................... 6 一、目的： ............................................................................................................................... 6 二、适用范围： ....................................................................................................................... 6 三、操作要点： ....................................................................................................................... 6 中差评服务流程 ............................................................................................................................... 8 一、目的： ....................................................................................................
